SmooVe Cigar Brand Return & Refund Policy

All sales of cigars and other tobacco products are considered final once the product has been opened, used, smoked, altered, damaged after delivery, or removed from its original sealed packaging.

For product-quality and safety reasons, SmooVe Cigar Brand does not accept returns or exchanges of opened or used tobacco products except where required by applicable law.

We cannot accept returns or issue refunds simply because of personal preferences involving cigar flavor, strength, aroma, wrapper appearance, draw characteristics, or other naturally occurring variations associated with premium handmade cigars.

Premium cigars are handmade agricultural products. Minor differences in color, texture, shape, aroma, and appearance may naturally occur and do not necessarily indicate that a cigar is defective.

If your order arrives damaged, contains an incorrect product, or you believe there is a legitimate product defect, please contact SmooVe Cigar Brand as soon as possible after receiving your order.

SmooVe Cigar Brand, LLC
Email: cwashington@smoovecigar.net

Please provide:

• Your full name
• Order information
• Description of the problem
• Photographs of the product and packaging when applicable

Please keep the product and all original packaging until SmooVe Cigar Brand has reviewed the issue.

After reviewing the claim, SmooVe Cigar Brand may provide an appropriate replacement, refund, store credit, or other remedy when applicable.

Do not return tobacco products without first receiving return instructions from SmooVe Cigar Brand.

Customers should inspect their shipment promptly after delivery.

If an order appears to have been damaged during transportation, contact SmooVe Cigar Brand and provide photographs of the shipping package and damaged merchandise.

SmooVe Cigar Brand will review the situation and determine the appropriate resolution based on the circumstances and applicable law.

If SmooVe Cigar Brand sells non-tobacco merchandise or accessories, those products may have different return eligibility than cigars and tobacco products.

Any eligible non-tobacco merchandise must be unused, undamaged, and in its original condition and packaging unless otherwise required by applicable law.

Tobacco products are for adults age 21 and older only.

SmooVe Cigar Brand does not sell tobacco products to anyone under 21 years of age.

Purchases of tobacco products are subject to applicable age-verification requirements. SmooVe Cigar Brand reserves the right to refuse or cancel a tobacco transaction when legal age cannot be verified.

A return, refund, replacement, or exchange does not waive any applicable age-verification requirement.

When a refund is approved, the refund will generally be issued to the original method of payment whenever reasonably possible.

Processing times may vary depending on the customer's financial institution or payment provider.

Original shipping charges and return shipping charges may be non-refundable unless the return results from an error by SmooVe Cigar Brand, a damaged shipment, defective merchandise, or applicable law requires otherwise.

Orders returned because of an incorrect address, failed delivery attempts, refusal of delivery, inability to verify the recipient's legal age when required, or other circumstances outside the control of SmooVe Cigar Brand may be subject to shipping and handling charges where permitted by law.

Any refund eligibility will be determined after the merchandise has been received and inspected by SmooVe Cigar Brand.

SmooVe Cigar Brand complies with applicable federal, state, and local laws governing the sale of tobacco products.

Nothing contained in this Return & Refund Policy is intended to eliminate, restrict, or waive any consumer right or remedy that cannot legally be waived under applicable federal, state, or local law.

If applicable law provides a customer with greater rights than this policy, applicable law will control.

For questions regarding a return, damaged order, incorrect item, or refund, contact:

SmooVe Cigar Brand, LLC
Email: cwashington@smoovecigar.net
Website: smoovecigar.net